Spa Etiquette & Appointment Policies

Important Information To Ensure An Excellent Experience For All Of Our Guests

Payment

All major credit cards are accepted. We do not accept any personal or traveler’s checks. Any gift cards, vouchers, or certificates must be mentioned at time of booking.

Gratuity

Our listed rates do not include gratuity. A cash gratuity of 18-20% of each service price is appropriate and appreciated.

Arrival Time

We recommend that you arrive at least 15 minutes prior to your first scheduled appointment. This will allow ample time to fill out our a client profile necessary to tailor our treatments to your personal needs, and to relax before beginning your services.

Cancellation Policy

Scheduled treatments are reserved especially for you. We require 24-hour advance notice in order to cancel any service with no charge. If your appointment is not canceled within this notification period, your appointment is considered confirmed. Any changes or cancellations made within 3 hours of appointment time will be charged $20.  No-showed appointments will be charged 50% of the retail price of the service.  Because of this policy, a valid credit card number is required at time of booking any service 1hr or longer. This policy also applies to our gift card and certificate holders.

Late Arrival

All spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals may not be afforded an extension of scheduled treatments.

Noise

Our spa environment is one of tranquility and relaxation. Please respect all guests’ right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas.

Cell Phones

In consideration of our guests, we ask that cell phones and electronic devices are turned off or silenced during your time at Botanica Wellness Santuary.

Cleanliness

Keeping our commitment to cleanliness, safety, and hygiene, our equipment is sterilized and sanitized after every service and treatment.